Make A Referral

Our Referral Process


Whilst we want to be able to help as many people as we can, there are some criteria that need to be met in order to access our services due to restrictions from our funders and our insurance:

  • The person being referred must have a need for housing related support services in order to be able to maintain a tenancy.

  • The individual must be able to commit to engaging with Hollywell for the duration of their tenancy with us – this includes engaging with weekly Tenancy Clinic visits, completing a Goals Pathway and working towards independence where this is possible.
  • The individual must be in receipt of disability benefits (PIP, DLA and/or ESA)

  • They must be able to provide proof of their National Insurance number at the point of referral.

  • If the individual has been assessed by statutory services as requiring a commissioned care package, this MUST be in place before we can accept the referral.

We can accept Referrals from:

Statutory Services (social care, mental health teams or GPs)

Registered Charities

Some Voluntary Sector Organisations

Care and Support Providers

Unfortunately we cannot accept self-referrals or referrals from family members directly,
but we are always happy to talk through our referral processes and signpost to the best way to access our services.


There are unfortunately some circumstances where we will be unable to help – these include certain criminal convictions or behaviours and/or a history of serious damage to property. Each Referral will be assessed on an individual basis and we do not guarantee that we will be able to find you a home. 

We are always happy to have a chat if you are unsure whether you meet our criteria – please contact our referrals team on or 01392 984114 (option 3)

Making a Referral



Please note that we will not be able to process referrals unless the form is COMPLETED IN FULL AND RETURNED WITH THE REQUIRED BENEFITS EVIDENCE. If you require any clarity on this please contact

Looking at the risk statements below and based on your knowledge of the individual please can you tick which statement best describes the individuals risk?
Only tick one of the 5 statements for the fire risk and one of the 5 statements for each section – the risk assessment will form part of the decision as to whether we are able to accept this referral.
Please note that dependent on risk levels we may ask for a deposit equivalent to one months rent.
Other Risk
Please complete this section in full
By completing and signing this form you are confirming that the information you have provided is correct to the best of your knowledge.

By signing this form you agree to inform Hollywell Housing Trust of any material changes to the information provided in this form should these occur or come to light during the course of the individual’s involvement with the Trust.

By signing this form you are confirming that you will inform Hollywell Housing Trust if you are no longer the point person within statutory services who is responsible for this individual during the course of the individual’s involvement with Hollywell Housing Trust.