Due to the fact that we need to ensure that we are providing housing and housing support to those most in need, as well as ensuring that we meet the terms of our funders, we have set criteria in place in terms of who we are able to accept referrals from. We are currently able to work with people who meet the following criteria:

  • You must be able to confirm that you have a need for specialist housing support services
  • You must commit to enagaging with Hollywell for the duration of your tenancy with us - this includes completing a Goals Pathway and working with us to fulfill this. 
  • You must be in receipt of disability benefits (PIP, DLA and/or ESA)
  • You must be able to provide proof of your National Insurance number at the point of referral


Other Information

We can accept Referrals from:

  • Statutory Services (social care, mental health teams or GPs)
  • Registered Charities
  • Some Voluntary Sector organisations
  • Care and Support Providers


Support Charges

Please see the 'Costs & Charges' tab



There are unfortuntely some circumstances where we will be unable to help - these include certain criminal convictions or behaviours and/or a history of serious damage to property. Each Referral will be assessed on an individual basis and we do not guarantee that we will be able to find you a home. 


We are always happy to have a chat if you are unsure whether you meet our criteria - please contact our Referrals Manager, Clare Pennell, on This email address is being protected from spambots. You need JavaScript enabled to view it. or 01392 458719


  • Referral Form - DOWNLOAD HERE
  • Support Provider Form (to be completed if you have a formal care package in place) - DOWNLOAD HERE


Proud to be working with and funded by...

Registered Charity No. 1160398 • Site by Friday Animal 2015